Buyback & Exchange Policy

Last updated on 02 / 12 / 2023

We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Jewelbox. The product along with the original product certificate, can be returned for buy-back or exchange basis its current market value, with deductions towards making charges, taxes and Rs. 1,000 towards processing charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable.

Lifetime Exchange: If you choose to exchange your product, the value of the exchanged product after deductions towards making charges, taxes, processing charge and discounts will be credited to your Jewelbox account and you can purchase any other product with the same. The value cannot be encashed.

Lifetime Buy-Back: If you choose to return the product for buy-back, the buy-back value will be paid to you via online bank transfer within 15 business days of receipt of the product.

Jewellery returned showing signs of alteration by anyone other than Jewelbox shall not be accepted for buy-back. Based on our quality inspection, we reserve the right to change the value of the product after giving a justification for the same.

Determination of Value of Exchange or Buy-Back –

CategoryExchange ValueBuyback Value
Diamond Jewellery100% of Gold value at current market value.
100% of diamond value at current market value.
100% of Gold value at current market value.
80% of diamond value at current market value.
Loose Solitaires
Plain Gold Jewellery100% of Gold value at current market value.100% of Gold value at current market value.
Coins100% of Gold / Silver value at current market value.100% of Gold / Silver value at current market value.


    a. Loss of the original product certificate would result in a deduction of Rs. 1500.
    b. Original Invoice and certificate must be produced for exchange / buyback.
    c. Jewelbox products bought from stores other than Jewelbox Stores will not be eligible for exchange / buyback.
    d. Buyback is not applicable on Baguettes, Tapered and Choki diamonds.
    e. Exchange & Buyback is not applicable on Polki, Pearl & Colored Stones.
    f. In case of any discount given during the original purchase on the metal/ stone value, an equivalent amount will be deducted from the current market price on the date of buy back/exchange and then buy back/exchange value will be calculated. The e-Points used while placing an order will be deducted from the Lifetime Exchange value.
    g. Buyback of products are applicable for products that were purchased at a value of up to Rs.4,99,999/- .
    h. In case the product which was earlier purchased through EMI system, then we will deduct an amount equivalent to non-paid EMI in addition to the above-mentioned deductions.

Shipping and Insurance

The return shipping shall be borne by the customer. We will deduct Rs.1000/- or actual delivery charges – whichever is higher while determining the value.

Changes in Policies

Jewelbox reserves the right to modify these policies at any time so it is advisable to review the policies frequently. Changes will take effect immediately upon publishing on the website: Any material changes made to the policies will be made along with a notification here that the policies have been updated.

Customer Helpline

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We can be reached at or at 9163294444 between 11am-5pm (Monday to Saturday).

Our registered office address is:

Riyaana Creations Private Limited
Azimganj House, 7 Camac Street,
1st Floor, Unit – 105,
Kolkata – 700017, West Bengal, India