Lifetime Buyback & Exchange Policy

Last updated on 26/09/2024

We offer a Lifetime Buy-Back and Exchange Policy on all purchases* made from Jewelbox. The product along with the original product certificate, can be returned for buy-back or exchange basis its current market value, with deductions towards making charges, taxes and Rs. 1,000 towards processing charges. If you received any discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable.

Lifetime Exchange: If you choose to exchange your product, the value of the exchanged product will be credited to your Jewelbox account and you can purchase any other product with the same. The value cannot be encashed. Jewellery returned showing signs of alteration by anyone other than Jewelbox shall not be accepted for buy-back or exchange. Based on our quality inspection, we reserve the right to change the value of the product after giving a justification for the same.

Lifetime Buy-Back: If you choose to return the product for buy-back, the buy-back value will be paid to you via bank transfer within 15 business days of receipt of the product.

Determination of Value of Exchange or Buy-Back –

Category	Exchange Value	Buyback Value
Diamond Jewellery	100% of gold value at current market value. 100% of diamond value at current market value.	100% of gold value at current market value. 80% of diamond value at current market value.
Loose Solitaires
Plain Gold Jewellery	100% of gold value at current market value.	100% of gold value at current market value.
Coins	100% of gold/silver value at current market value.	100% of gold/silver value at current market value.

*Current market value will be determined on the date of buyback or exchange

Note:

1. Buyback and exchange is not applicable on loose diamonds, baguettes, tapered diamonds.

2. Buyback and exchange is not applicable on polkis, pearls and colored stones.

3. Original Invoice and certificate must be produced for buyback/exchange.

4. Loss of certificate will result in additional charges of Rs. 2,000 or Rs. 800 per carat – whichever is higher.

5. Jewelbox products bought from any place other than Jewelbox stores or Jewelbox website will not be eligible for buyback/exchange.

6. In case of any discount given during the original purchase on the metal/diamonds/stones/making charges value, an equivalent amount will be deducted from the current market price on the date of buyback/exchange and then buyback/exchange value will be calculated.

7. The e-Points/rewards/benefits used while placing an order will be deducted from the buyback/exchange value.

8. Buyback of products are applicable for products that were purchased at a value of up to Rs. 4,99,999/-.

9. In case the product was earlier purchased through EMI system, then we will deduct an amount equivalent to non-paid EMI in addition to the above-mentioned deductions.

Shipping and Insurance

Shipping and Insurance of orders to the customer’s address is borne by Jewelbox. Reverse shipping is scheduled by Jewelbox and is covered in the processing charge of Rs. 1,000/- charged at the time of Return, Buyback and Exchange.

Changes in Policies

Jewelbox reserves the right to modify these policies at any time so it is advisable to review the policies frequently. Changes will take effect immediately upon publishing on the website: www.jewelbox.co.in. Any material changes made to the policies will be made along with a notification here that the policies have been updated.

Customer Helpline

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We can be reached at support@jewelbox.co.in or at 9163294444 between 11am-5pm (Monday to Saturday).

Our registered office address is:

Riyaana Creations Private Limited
Azimganj House, 7 Camac Street,
1st Floor, Unit – 105,
Kolkata – 700017, West Bengal, India